Shipping & Returns

Last updated: August 11, 2026

U.S. shipping + 30-day satisfaction guarantee

Standard U.S. shipping

Murrybowl currently ships to customer addresses within the United States. Shipping charges, available methods, and estimated delivery times are shown at checkout before payment is submitted. Murrybowl does not currently ship internationally.

Order processing and tracking

Orders are processed and shipped on business days, Monday through Friday, excluding holidays. Once an order ships, you will receive a shipping confirmation and tracking information by email. Delivery dates are estimates and are not guaranteed.

Lost, damaged, or incorrect orders

If an order arrives damaged, incorrect, or appears lost, contact hi@murrybowl.com promptly with your name, order number, a description, and photos of the product and packaging when applicable.

Returns

If Murrybowl is not the right fit for your pet, you may request a return within 30 days of delivery. The product must be reasonably clean and include the base, both inserts, and any other original components.

How to request a return

1. Email hi@murrybowl.com within 30 days of delivery.
2. Include your name, order number, and reason for the return.
3. Wait for return approval and shipping instructions.
4. Return the complete product securely packaged.

Approved returns under the satisfaction guarantee receive a prepaid return-shipping label. Original and expedited shipping charges are not refundable unless the product arrived damaged, defective, or incorrect. Approved refunds are issued to the original payment method after inspection. Please allow up to 14 business days after receipt for inspection and processing.

Items not covered

Murrybowl is a feeding product, not a pet toy. Coverage does not apply to pet chewing or play, improper cleaning or care, misuse, unauthorized alterations, or normal wear after the return period. This does not apply to a manufacturing defect or product that arrived damaged.